Each agent handles a distinct phase of the returns lifecycle, working in concert on an autonomous weekly schedule with human review gates for high-value cases.
Captures and classifies return requests, extracts item details, verifies eligibility, and creates a structured case record with no manual entry.
Analyzes item photos, cross-references return history, detects fraud signals, and recommends optimal disposition — resell, refurbish, or recycle.
Selects the most cost-effective carrier, generates labels, tracks shipments in real-time, and orchestrates warehouse routing for returned inventory.
Sends proactive status updates, handles customer inquiries, issues refunds or store credit, and maintains your brand voice across every touchpoint.
Produces weekly performance digests, surfaces return trend patterns, quantifies recovered revenue, and flags anomalies for human review.
Fashion has the highest return rates in e-commerce — up to 40% for online purchases. ReturnWise turns that cost center into a competitive advantage.
Intelligent routing, fraud detection, and disposition recommendations cut processing costs by an average of 35% in the first 90 days.
Agents run on a configurable weekly cadence — intake on Monday, evaluation mid-week, logistics and communications rolling daily — with zero manual scheduling.
High-ticket items, suspected fraud, and edge cases are automatically flagged and held for human review before any action is taken. You stay in control where it matters.
Every agent decision, customer interaction, and logistical action is logged with timestamps and reasoning. Compliance, dispute resolution, and continuous improvement — all covered.
Integrate ReturnWise with your Shopify, WooCommerce, or custom storefront in minutes. No engineering required.
Set your return policies, approval thresholds, and brand voice. Agents adapt to your business logic.
Agents handle the returns queue autonomously. Review the weekly digest and act only on flagged high-value cases.
Submit a sample return and watch our AI agents process it in real time.
Join fashion brands already using ReturnWise to transform their returns operation. Early access includes a dedicated onboarding specialist and 90-day ROI guarantee.
Get Early AccessStarter Plan at $299/month · Setup in under 15 minutes · Cancel anytime